1st International Symposium on
Service Systems for Social Innovation (SS4SI'14)

Warsaw, Poland, 7 - 10 September, 2014

In today’s economy, services are no longer considered just as a necessary extension to products. On the contrary, almost every modern product is combined with services, and it is the joint product-service experience that is judged by customers, thus truly generating real value and corporate profit growth. Since services are provided and consumed through systems, there is a need for studies that will focus on the dedicated theories, methods, and tools for designing software systems and applications supporting provision of ICT service solutions in general, and specifically for social innovation.

The term ‘social innovation’ refers to all kinds of concepts, ideas, processes, activities, tools, etc. that bring about an invention that addresses a particular social need and creates economic value through risk-taking joint venturing. In the age of information and massive connectivity, the main challenges of the developed world become delivering means and infrastructure for ICT-supported lifestyle management and providing innovative services to different groups of the society, tailored to their individual needs and demands.

The emergence of consumer markets as the primary driver of ICT innovation has been a major industry shift, challenging the way companies innovate and evolve with the ICT. Service innovations, new ways of service creation, orchestration and consumption, using and creating vast amounts of openly available or user-generated data offer great potential for improving everyday life of large parts of our society. New business models and ways of value creation become critical, as a big opportunity, but alsas a challenge for organizations and society at large. Consumerization describes the tendency for new information technology to merge first in the consumer market and then spread into business and government organizations.


The areas and topics of interest include, but are not limited to:

  • Social Innovation
    • Life situations (Health, Shopping, Communication, Media, Housing, Mobility, Administration, Government)
    • Applications and services for consumers
    • Value chains and innovation lifecycle
    • Organizational innovation and social entrepreneurship
    • Ambient-assisted living / independent living
    • Social impact and performance measurement
    • Social networks in social innovation
  • Services for Society
    • Services governance and organizational transformation
    • Quality and cost of services for society
    • Methods and models for developing consumer services
    • Ontology and semantic technologies
    • Collaborative business processes
    • Services for sustainability and everyday living
    • Market of services for society
    • Business models for services for society
    • Entrepreneurship and service models for consumer solutions
  • Service Systems and Applications
    • Consumer technologies
    • User-centered software engineering
    • Requirements analysis of service systems
    • Service systems design and implementation
    • Services orchestration and maintenance
    • Services computing in mobile environment
    • Quality models and metrics for service systems and software
    • Service systems security, privacy and trust
    • Service systems for society case studies

Paper submission

  • Authors should submit draft papers (as Postscript, PDF of MSWord file).
  • The total length of a paper should not exceed 10 pages IEEE style (including tables, figures and references). IEEE style templates are available here.
  • Papers will be refereed and accepted on the basis of their scientific merit and relevance to the symposium.
  • Organizers reserve right to move accepted papers between FedCSIS events.

Paper publication

  • Preprints containing accepted papers will be published on a USB memory stick provided to the FedCSIS participants.
  • Only papers presented at the conference will be submitted for inclusion in the IEEE Xplore® database.
  • Conference proceedings will be published in a volume with ISBN and ISSN numbers and posted at the conference WWW site.
  • Conference proceedings will be submitted for indexation in: Thomson Reuters - Conference Proceedings Citation Index, SciVerse Scopus, Inspec, DBLP Computer Science Bibliography and Google Scholar
  • Revised and extended versions of suitable papers presented during the symposium will be invited for fast-track submissions, –at the discretion of the editors, – to reputable specialist journals (or special issues of them). One such journal is going to be "The International Journal on Networked Business - Electronic Markets"


Important Dates

  • Call for event proposals: October 18, 2013
  • Paper submission (strict deadline): Wednesday Apr 23 2014 11:59:59 pm HST
  • Position paper submission: May 23, 2014
  • Acceptance decision: June 02, 2014
  • Final version of paper submission: June 24, 2014
  • Final deadline for discounted fee: July 30, 2014
  • Conference dates: September 7-10, 2014

FedCSIS is organized by :

Under auspices of

Prof. Lena Kolarska-Bobińska

Minister of Science
and Higher Education

Dr Rafał Trzaskowski

Minister of Administration
and Digitization

Prof. Michał Kleiber

President of the Polish Academy of Sciences

Major General Wiesław Leśniakiewicz

Chief Commandant of
the State Fire Service

Prof. Hanna Gronkiewicz-Waltz

Mayor of the Capital City of Warsaw

Prof. Jan Szmidt

Rector of Warsaw University of Technology

Gen. Prof. Zygmunt Mierczyk

Rector of Military Technical Academy

Prof. Andrzej Gospodarowicz

Rector of Wroclaw University of Economics